Terms of Service

These Terms reflect a good-faith effort to comply with Norwegian and EU law for a solo-developer software service. They have not been reviewed by external counsel. If you have specific legal concerns, contact privacy@teksta.no.

These Terms of Service (“Terms”) govern your access to and use of the Teksta service (“Service”) provided by VFA Solutions, organisation number 919 358 599, Tuterudveien 30, 2007 Kjeller, Norway (“we”, “us”, “Teksta”). By creating an account or using the Service you (“you”, “Customer”) agree to these Terms.

1. The Service

Teksta is a software-as-a-service platform for transcription, diarization, subtitle generation, translation, and related media-processing features. We deliver the Service through the website at teksta.no and its associated APIs. We may add, modify, or remove features over time; we will not materially reduce features that you have already paid for during a paid billing period.

2. Account and eligibility

To use the Service you must be at least 16 years old (or the minimum age for online-service consent in your country, whichever is higher). You are responsible for the accuracy of your account information and for keeping your credentials confidential. You may not share your account, sell access, or allow others to use your account without our written permission.

If you create an account on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Plans, billing, and credits

• Some features of the Service are free; others require a paid subscription or the purchase of credits. The current price, including any VAT, is shown to you in the Service before you confirm a purchase.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Credits expire as stated at purchase.
• Payment is taken via Stripe or Vipps. Card details are handled by the payment provider; we never see your full card number.
• Prices are shown in Norwegian kroner (NOK) by default; Norwegian VAT is applied where required.
• Refunds: refunds are not provided for unused credits or partial subscription periods, except where required by mandatory law (including the consumer right of withdrawal in section 4).

4. Consumer right of withdrawal (Norwegian angrerett)

If you are a consumer in Norway or the EEA, you ordinarily have a 14-day right of withdrawal under the Norwegian angrerettloven. By starting to use the Service before that period ends, you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal once performance has begun. We will surface this acknowledgement in the checkout flow before payment.

This section does not apply to business customers (B2B) where consumer protection rules do not apply.

5. Acceptable use

You agree not to use the Service to:

• upload or process content that is unlawful or that infringes others’ rights;
• attempt to identify individuals biometrically from voice characteristics;
• circumvent usage limits, security measures, or other technical controls;
• compromise the Service or its other users;
• resell, scrape, or mirror the Service or its outputs to train a competing model.

We may suspend or terminate accounts that violate these rules; serious or repeated violations may be reported to law enforcement.

6. Your content

6.1 Ownership

You retain all ownership rights in the content you upload and the outputs the Service generates from it (“Customer Content”). We do not claim ownership.

6.2 Licence to operate the Service

You grant us a non-exclusive, worldwide, royalty-free licence to process your Customer Content solely to provide the Service to you and as you direct. The licence ends when you delete the content or close your account, subject to backup retention windows in our Privacy Policy.

We do not use Customer Content to train our own models, and we instruct our subprocessors not to train theirs on it. Where a training opt-out is offered, we keep it on by default.

6.3 Third-party voices and personal data in Customer Content

Your uploads may contain the voice or personal data of other people. You represent and warrant that, before uploading, you have all necessary rights and a lawful basis under GDPR to process that third-party personal data, and that you have informed those people to the extent required by law.

You are the controller of any such third-party personal data; we act as your processor under our Data Processing Agreement. You will indemnify us against claims arising from a breach of these warranties (see section 13).

6.4 Service Outputs

Outputs generated from your Customer Content (transcripts, subtitles, summaries, translations, video renders) are yours to use for any lawful purpose. We make no warranty that outputs are accurate or free of error — see section 10.

7. Service availability

We aim to keep the Service available, but we do not commit to a specific uptime percentage at this time. Maintenance and incidents may cause downtime; we will communicate planned maintenance where reasonable.

8. Changes to the Service or Terms

We may update these Terms from time to time. We will notify you by email or in-product at least 30 days before any change that materially reduces your rights or increases your obligations. If you do not agree to the change, you may terminate your account before the new Terms take effect; continued use after the effective date constitutes acceptance.

9. Suspension and termination

You may close your account at any time by contacting privacy@teksta.no. We may suspend or terminate your account if:

• you breach these Terms in a way that is material or that we cannot reasonably remedy;
• payment fails and is not corrected within 14 days;
• we are required to do so by law or court order;
• continued provision creates a serious security or legal risk.

Where reasonable, we will give notice and an opportunity to remedy. On termination, you remain liable for any amounts owed; we will delete your Customer Content per the schedule in our Privacy Policy.

10. Warranty disclaimer

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

AI-generated output (transcripts, translations, summaries, speaker labels) will sometimes be wrong. You must not rely on it for high-stakes purposes (medical, legal, financial, safety) without independent human review.

This section does not exclude warranties that cannot be excluded under mandatory Norwegian consumer law.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.
• Our aggregate liability arising out of or relating to the Service in any twelve-month period will not exceed the greater of (a) the fees you paid us for the Service in that period and (b) one thousand Norwegian kroner (NOK 1 000).

These limits do not apply to:

• our liability for death or personal injury caused by negligence;
• our liability for fraud or fraudulent misrepresentation;
• any other liability that cannot be excluded under mandatory law, including consumer-protection rules in Norway and the EEA.

12. Intellectual property

The Service, including its software, design, trademarks, and documentation, is owned by VFA Solutions or its licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms; nothing in these Terms transfers any IP rights to you.

If you submit feedback or suggestions, we may use them without obligation to you, provided we do not identify you as the source.

13. Indemnification

You will indemnify and defend VFA Solutions, its officers, employees, and contractors against any third-party claim, demand, fine, or loss (including reasonable legal fees) arising from:

• Customer Content you uploaded, including any breach of the warranties in section 6.3;
• your use of the Service in breach of these Terms or applicable law;
• your infringement of third-party rights through your use of the Service.

We will notify you of any such claim, allow you to control its defence, and reasonably cooperate at your expense.

For B2C consumers in Norway and the EEA, this section is limited to the extent required by mandatory consumer-protection law.

14. Privacy and data processing

Your use of the Service is subject to our Privacy Policy. Where you upload Customer Content that contains personal data of third parties and we process that data on your behalf, the Data Processing Agreement applies and is incorporated into these Terms by reference.

15. Confidentiality (B2B)

If you are a business customer, both parties will keep the other’s non-public information that is marked or reasonably understood to be confidential (“Confidential Information”) in confidence and use it only to perform under these Terms. This obligation continues for three years after termination. It does not apply to information that is public, was already known, is independently developed, or is required to be disclosed by law (with notice where lawful).

16. Force majeure

Neither party is liable for failure or delay caused by events outside its reasonable control, including acts of God, war, civil unrest, cyber-attack, governmental action, internet or power failure, or subprocessor outage, provided the affected party gives prompt notice and makes reasonable efforts to mitigate.

17. Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, on notice to you.

18. Entire agreement

These Terms (together with the Privacy Policy and, where applicable, the DPA and any order form) form the entire agreement between you and us about the Service and supersede prior agreements on the same subject.

19. Governing law and jurisdiction

These Terms are governed by Norwegian law. Disputes will be heard exclusively by the Norwegian courts, with the court that has territorial jurisdiction for our registered office as the agreed venue at first instance.

For consumers, this clause does not deprive you of the protection of mandatory rules of the law of the country where you reside, nor of your right to bring proceedings there under Article 18 of Regulation (EU) 1215/2012.

20. Complaints, mediation, and consumer rights

If you are a consumer and we cannot resolve a complaint informally, you may bring it to:

• Forbrukertilsynet (Norwegian Consumer Authority) — forbrukertilsynet.no;
• Forbrukerrådet (Norwegian Consumer Council) — forbrukerradet.no;
• the EU Online Dispute Resolution platform — ec.europa.eu/consumers/odr.

21. Contact

For questions about these Terms:

• Legal entity: VFA Solutions, org. no. 919 358 599
• Address: Tuterudveien 30, 2007 Kjeller, Norway
• Email: privacy@teksta.no